Adelaide Surgery Site Consultation
THIS PAGE HAS BEEN UPDATED ON 17TH DECEMBER 2018
Southampton City CCG have given permission for Solent GP Surgery to close Adelaide site on Bank Holidays and Sundays from 25 December 2018. The opening times over the coming holiday period will be:
Saturday 22 December - open 8am-8pm
Sunday 23 December - open 8am-8pm
Monday 24 December - open 8am-8pm
Tuesday 25 December - closed
Wednesday 26 December - closed
Thursday 27 December - open 8am-8pm
Friday 28 December - open 8am-8pm
Saturday 29 December - open 8am-8pm
Sunday 20 December - closed
Monday 31 December - open 8am-8pm
Tuesday 1 January - closed
Wednesday 2 January - open 8am-8pm
We will then be open Monday-Saturday, 8am-8pm and closed every Sunday and Bank Holiday.
Many thanks to the 90 patients who have taken the time to provide their views on our proposal. This information was shared with Southampton City CCG to help them in making the decision.
Your views were immensely helpful to us. Whilst some patients told us they wanted the Adelaide site to remain open on Sundays the majority of patients would prefer to be seen during the working week.
We would like to respond to some of the questions which were asked as part of this process:
Why don't you offer appointments on a Sunday when I ring up during the week?
We don't have any GPs working at weekends or in the evenings. As you may be aware there are currently difficulties in recruiting GPs across the whole country and we do not have any GPs able to work at these times.
Our evening and weekend service is run by Advanced Nurse Practitioners . These Nurses are a very important part of our team offering advice, assessment and treatment for patients with conditions which have recently started or got worse e.g. infections, childhood illnesses, breathing difficulties, coughs, rashs, bites and minor injuries. The Nurses run the triage system, speaking to patients to determine how urgent their problem is.
If you have an urgent problem then please contact the surgery on Thursday or Friday and, when speaking to the Nurse, please advise that you would like to be seen at the weekend. The Nurse will tell you if you need to be seen more quickly or they can offer an appointment with the hub if you require an appointment with a GP.
Who can I contact for urgent treatment if you are closed?
There is advice available on our website SolentGP.nhs.uk. Please click on the link on the home page which says: "Contact our doctors online". Here you can find out information on health conditions including self-help. You can also send information to your GP. If you do this on a Sunday you will receive a response from the surgery by 6.30pm on Monday.
Local pharmacies can also advise on a range of minor health conditions.
If you need to be seen and the surgery is closed please call 111. They can arrange for you to have an appointment at a different local surgery at weekends and in the evening. This service is run by SPCL (Southampton Primary Care Ltd). SPCL is an organisation set up by GP surgeries in Southampton to offer additional care to patients. They run a number of different services including offering appointments outside of the traditional GP opening times.
If you have an accident or injury then the Minor Injuries Unit at the Royal South Hants is the best place to go where you will be seen quicker than the Emergency Department. Please only attend the Emergency Department if you have a very serious condition.
Is there space to be seen at the Southampton Primary Care Ltd hubs?
There are available appointments at the hubs with GPs and Advanced Nurse Practitioners at the weekend and in the evening. These appointments can be booked via 111 or contacting Solent GP Surgery. We have discussed the proposal with Southampton Primary Care Ltd in advance.
I didn't know you were open on a Sunday
We provide new patients with a leaflet giving our full opening times and have these available on our website and NHS Choices. We know that patients would like to see a GP or a Practice Nurse at the weekend and we are unable to offer this at present due to staff unavailability.
Is there a plan to close evenings and Saturdays?
There are no plans to do this. In fact, we are keen to try and have some Practice Nurse sessions on Saturdays over the coming months.
Why don't you open for a shorter time on Sundays rather than close for the whole day?
There is a lack of evidence that patients prefer to be seen on Sunday rather than other days of the week. Our feedback identified some patients who want to be seen at the weekend but only one patient who reported only Sunday as their preferred day. There is already provision in our part of the city for patients to have a GP or Advanced Nurse Practitioner appointment on a Sunday.
It would be challenging for us to open for a shorter time on Sundays. The costs for opening and closing the premises and the cleaning requirements are no different whether the site is open for 4 hours or 12 hours. Staff can be reluctant to travel for a shorter day and it will help with our future recruitment to ask staff to work across 6 days rather than 7 days.
Why not close at 7pm on weekdays rather than close on Sundays?
As part of the preparation for our request to Southampton City CCG we reviewed uptake across the week and this is the reason we only requested closure on Sundays and Bank Holidays. The evenings are well used and questionnaires completed showed that many patients value being able to be seen at this time. At present we can only offer Advanced Nurse Practitioner, Practice Nurse and Healthcare Assistant appointments in the evening rather than GP appointments.
Thank you for taking the time to read this update. We will continue to engage with patients over the coming weeks and months and therefore you can still give us your views.