When We Are Closed
Call 111 when it's a concern, but less urgent than 999.
The NHS non-emergency number.
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
The local Out of Hours service is contracted by Southampton City Clinical Commissioning Group and you can write to them at: Southampton City Clinical Commissioning Group, NHS Commissioning HQ, Oakley Road, Southampton SO16 4GX.
Urgent Treatment Centre (Southampton)
Urgent Treatment Centres are for non-emergency injuries and illnesses. Getting treated at an UTC helps free up Southampton’s Emergency Department to deal with treatment for those who need it the most. Do not call first, just turn up in person for physical injuries such as cuts, grazes, sprains and small fractures - you do not need an appointment and more often than not you may be treated far quicker than going to A&E.
Royal South Hants Hospital (Urgent Treatment Centre)
Monday - Friday: 7.30am - 10.00pm
Weekends and Bank Holidays: 8.00am - 10.00pm
No appointments required
Based at the Royal South Hants Hospital, Level B, Brintons Terrace, Southampton, Hampshire, SO14 OYG
Tel: 0333 999 7613
Accident & Emergency (A&E) Department
A&E departments treat patients with serious injuries or illnesses. You should only visit A&E or call 999 for life-threatening emergencies:
- loss of consciousness
- acute confused state and fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
If you need an ambulance, call 999. A&E Departments are at:
- Southampton General Hospital, SO16 6YD. Tel: 023 8077 7222
- Royal Hampshire County Hospital, SO22 5DG. Tel: 01962 863535
- Royal Bournemouth Hospital, BH7 7DW. Tel: 01202 704169
If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:
- England – NHS 111 (BSL) interpreter service
- Scotland – NHS 24 111
- Wales – NHS 111 Wales
- Northern Ireland – NHS 111 Northern Ireland
You can also call 18001 111 on a textphone.
How NHS 111 works
You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.
You can ask for a translator if you need one.
Depending on the situation you’ll:
- find out what local service can help you
- be connected to a nurse, emergency dentist, pharmacist or GP
- get a face-to-face appointment if you need one
- be told how to get any medicine you need
- get self-care advice
You can also get:
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